Transforming Collections Management with a Cloud-Based Solution

We believe that the best testament to our capabilities comes from the successful journeys we've navigated with our clients.

Written by

Alec Whitten

Published on

June 25, 2024

A USA-based software company had been grappling with challenges in its collections management process. The inefficient system was not only hindering their growth but also diminishing customer experience. As the digital world was swiftly moving towards SaaS-based solutions, their infrastructure was still rooted in traditional methods. This posed an additional challenge of not being able to provide automatic sign-ins for services, affecting their overall service delivery and client satisfaction.

Anagram entered the picture to transform its operations by migrating its on-premises systems to the cloud and redesigning its app.

Our partnership was centered on leveraging AWS’s native services like AWS Web Application Firewall (WAF), AWS Application Load Balancer (ALB), Amazon EC2, and others, to design and implement a solution that was high on performance, security, scalability, and resilience.

Our Approach

Design for High Availability: An architectural design that guaranteed continued service delivery, even amid system disruptions.

Scalability Measures: Implementation of load balancing, auto-scaling, and failover mechanisms for enhanced system agility and resilience.

Proactive Monitoring: A monitoring system to preemptively identify and address issues, thereby reducing service disruptions and downtime.

CI/CD with Jenkins: Automation of the software building, testing, and deployment process, thereby enhancing deployment efficiency.

AWS Secrets Manager: A safe and easy way to store and rotate crucial information like API keys, database passwords, and more.

AWS WAF: A protective layer against common web exploits, ensuring application availability, security, and efficient resource utilization.

AWS GuardDuty with VPC Flow Logs: Enhanced security configuration to protect the infrastructure.

The Solution

SaaS-based Infrastructure: With a completely revamped platform, the company could now offer automatic sign-ins for services.

Enhanced Scalability and Resilience: The scalability measures we put in place fortified the system against potential disruptions.

Security Improvements: Our architecture effectively protected the company’s web applications from DDoS attacks and other threats, thus improving website performance and user experience.

Proactive Monitoring: The preemptive identification of issues minimized downtime and service interruptions.

Cost-Effective AWS Implementation: By leveraging native AWS services, we provided a solution that seamlessly integrated with existing workflows while keeping costs down.

CI/CD Automation: Deployment became more streamlined, reducing errors and inconsistencies.

The results were transformative. The company now operates in a more efficient environment, has the capability to scale its operations, and can deliver superior services to its clients. With AWS services and proactive monitoring in place, the company also benefits from increased operational efficiency and lower maintenance costs.

Dinusha Herath

Associate Director

Dinusha has over 2 decades of experience in the financial industry with two leading International banks. She started her career with ANZ Grindlays Bank in 1999 and then joined Standard Charted Bank in 2002. Starting her career as a junior officer and having contributed to the banks’ performance in many departments and functions, she rose to Manager Priority Banking Operations and Manager Branch Operations and Services.  

During her tenure, she initiated many risk and efficiency enhancement processes. Recognized as an inspirational leader, she was acknowledged as an efficient and supportive staff member by the staff and customers. Dinusha was recognized as a High Potential Employee for Retail Banking at Standard Chartered in 2020. She brings with her this experience in customer service, governance, and risk management to Visa/Mastercard and branch banking from multinational financial institutions. 

RAAIZ QUADIR

DIRECTOR/GM IT CONNECT

Raaiz brings over 20 years marketing and management experience with 9 years in BPO/IT. He currently heads the IT cluster and the Sri Lanka cell center operations of FBC, providing outsourced services to the Australian and Sri Lankan markets 

Prior to joining Ekta, Raaiz held a number of key positions across multiple business verticals including Airline, Automotive, FMCG, including Head of Marketing & Business Development at Bartleet IT and Account Manager of top-40 U.K. marketing agency, Eclpse Marketing. 

Raaiz headed Adumai (Pvt) Ltd, the first Sri Lankan electronic device manufacturing business (digital taxi meter with a GPS Vehicle Tracking System) from technology development to product design and local manufacturing. 

SIVA SUBRAMANIAM

Co-Founder/CEO FBC Asia Pacific

With more than 35 years of senior management experience in business process outsourcing, Siva offers a truly holistic perspective on the industry. Able to develop start-up strategies and transform cost centres into profitable enterprises, Siva was the General Manager for the Swedish outsourcing firm Transcom Worldwide. Overseeing the Asia Pacific region, U.S., Canada, and the U.K., he grew the business to 14,000+ employees over 9 years. Siva was awarded ‘Best Sales Person’ for the entire Kinnevik Group (parent company of Transcom Worldwide) in 2012.  

Previously, Siva was the Vice President for Customer Experience at AIG Consumer Finance Group in Asia. He also held senior roles with Aspect Software as the Vice President for Business Development & Marketing (Asia Pacific & Middle-East), TeleTech International, a leading global provider of customer management and business process outsourcing solutions, Avaya Global Services Asia Pacific and Deloitte Consulting (Customer Relationship Management Practice).   

In his previous roles, Siva has directed a wide variety of strategic call centre assignments for major companies as Regional Director for American Express Inc., Avis Inc., American Airlines, United Airlines & Pan American World Airways. Avis Australia was a winner of the Australian Quality Award in 1992, the highest accolade any company can win for providing end-to-end Quality Services to customers. 

ISURU SENEVIRATNE

CHIEF OPERATIONS OFFICER

A rigorous finance professional with nearly two decades of investment diligence, sustainable business development, and stakeholder engagement, Isuru synthesizes people, process, and technology towards Ekta’s excellence.  

Isuru launched Radiant Value Partners, a New York-based private investment fund, in 2015. In 2013 he co-founded ART Logistics, an innovative transportation logistics business in Sri Lanka.  Previously, he oversaw nearly 40% of over $2 billion in investments at Equinox Partners.  

Isuru has a B.A. (Comp Sci) cum laude from Amherst College, MA and the Fundamentals of Sustainability Accounting accreditation by Sustainability Accounting Standards Board. He is pursuing graduate study in sustainability and complex systems analysis at Harvard University Extension School. 

KWOK YEN WONG

Chief Financial Officer

MAppFin (Finsia), BEc (Hons) (UQ), F Fin

KY Wong has broad international experience in a diverse range of corporate advisory and financial management roles, including treasury, corporate finance, mergers & acquisitions, strategic planning, corporate development, and insolvency.  

During his 9-year career at SGX-listed Genting Singapore Limited, he was Assistant Vice President, Treasury, where he also covered corporate finance, in-house M&A, corporate planning, portfolio investments and investor relations. 

He was also involved in corporate financial management and international business development activities in the Asia-Pacific region for Tanjong public limited company, an investment holding company formerly listed on the London and Kuala Lumpur Stock Exchanges. During that 7-year stint, he was based in Manila, New Delhi, and Kuala Lumpur.  

In Australia, he held corporate finance and advisory roles with Tristar Corporate Advisors, Shaw Corporate Finance, and Claymore Capital, conducting equity capital market transactions, M&A, and strategic advisory assignments. He has also worked with KPMG Corporate Recovery and Arthur Andersen Corporate Recovery Services.   

KY holds a Master of Applied Finance and Investment from the Financial Services Institute of Australasia (formerly Securities Institute of Australia) and a Bachelor of Economics (Honours) from the University of Queensland. He is a Fellow of the Financial Services Institute of Australasia and also a member of the Association of Corporate Treasurers (Singapore). Additionally, he is a member of the University of Queensland School of Economics Advisory Board and the Chair of the University of Queensland’s Alumni Ambassador Council for the School of Business, Economics and Law (Singapore).  

CARMEN CANDAPPA

CORPORATE SECRETARY

Carmen is an admitted member of the Supreme Court of Australia with over 4 years legal experience in Australia. She began her legal career at the Victoria Legal Aid where she was involved in Judicial Review and litigation.

Carmen holds a Bachelor of Laws (LLB) degree from Deakin University in Australia, and Graduate Diploma in Legal Practice (GDLP) from Leo Cussen Centre for Law in Australia.

DENIS MCGEE

BOARD MEMBER

Denis has more than 5 decades of global banking, IT, and outsourcing experience. He is well-recognised for his contribution to the technology industry and as a leader and mentor. 

As Chief Administrative Officer of Wells Fargo Enterprise Global Services in Manila, Philippines, he built a team of 4,000+ resources in 3 years, providing Customer Services, Business Services, Risk Services, Social Media, Marketing Support and Technology Delivery capabilities. 

Previously, Denis was Chief Information Officer with the National Australia Bank (Melbourne), where he worked from 2008 to 2013. Denis was responsible for the bank’s data centre transformation, virtual contact centre, and the shift to consumption-based pricing model for technology and communications services.  

Denis spent 38+ years with the Australia New Zealand Banking Group. He managed assignments in all facets of banking technology across most of the bank’s businesses. As the Chairman of ANZ’s offshore unit in India, he spent three years in Bangalore growing and managing the operation. He is a culturally agile person, who quickly integrates into new geographies, companies and diverse teams. 

JOHN PEREIRA

BOARD MEMBER

John has 30 years’ experience in investment banking, fund management, and law.  

He established Tristar Corporate Advisors Pty Ltd providing corporate advice to a range of private and ASX listed companies. He was the founder and CEO of India Equities Fund Limited, which listed on the ASX in 2007. He also created Olympus Funds Management Pty Ltd to offer a range of investment opportunities in alternative markets. 

John’s previous roles include a substantial period at Burdett Buckeridge Young Ltd (BBY), where he held positions of Head of Private Advisory and Head of Corporate Finance. He formed Alchemy Capital Pty Ltd jointly with BBY to promote corporate advisory and capital raising for small/mid cap clients. 

He has had a life-long association with India, and a deep understanding of its political and corporate environment. He is a former President (Victoria) and Deputy Chairman of the Australia India Business Council. 

He holds degrees in Commerce, Jurisprudence and Law. 

ALEXIS INDRAJITH LOVELL

CHAIRMAN

With over four decades of global Finance & Investment Banking experience, Alex brings deep insight, dynamic leadership and the ability to re-engineer entities to create wealth. Alex was awarded the Most Distinguished Order of the British Empire (MBE) by Her Majesty the Queen of England for services to Investment Banking and was the youngest individual to receive this honor at the time. He was also honored with a Special Recognition Award at the “Business Today” – Top 30 Awards for 2018 recognizing his achievement in attracting foreign investments to Sri Lanka.  He serves as chairman of Ben Holdings LLC, a conglomerate with various interests across Sri Lanka. He is Chairs UB Finance and National Asset Management, and is a Director of Associated Electrical Corporation and Real Investment Holdings. He previously served as Chairman of Union Bank (Colombo) for 9 years.