IT Connect Systems is an ISO 27001-certified Call Center Operator and Managed Services Provider. Benefiting from over 10 years of industry experience, this startup grew from 10 staff to 180 within 2 years of launch.
Country: Sri Lanka
Industry: Call Center Outsourcing Solutions
Dinusha has over 2 decades of experience in the financial industry with two leading International banks. She started her career with ANZ Grindlays Bank in 1999 and then joined Standard Charted Bank in 2002. Starting her career as a junior officer and having contributed to the banks’ performance in many departments and functions, she rose to Manager Priority Banking Operations and Manager Branch Operations and Services.
During her tenure, she initiated many risk and efficiency enhancement processes. Recognized as an inspirational leader, she was acknowledged as an efficient and supportive staff member by the staff and customers. Dinusha was recognized as a High Potential Employee for Retail Banking at Standard Chartered in 2020. She brings with her this experience in customer service, governance, and risk management to Visa/Mastercard and branch banking from multinational financial institutions.
Raaiz brings over 20 years marketing and management experience with 9 years in BPO/IT. He currently heads the IT cluster and the Sri Lanka cell center operations of FBC, providing outsourced services to the Australian and Sri Lankan markets
Prior to joining Ekta, Raaiz held a number of key positions across multiple business verticals including Airline, Automotive, FMCG, including Head of Marketing & Business Development at Bartleet IT and Account Manager of top-40 U.K. marketing agency, Eclpse Marketing.
Raaiz headed Adumai (Pvt) Ltd, the first Sri Lankan electronic device manufacturing business (digital taxi meter with a GPS Vehicle Tracking System) from technology development to product design and local manufacturing.
With more than 35 years of senior management experience in business process outsourcing, Siva offers a truly holistic perspective on the industry. Able to develop start-up strategies and transform cost centres into profitable enterprises, Siva was the General Manager for the Swedish outsourcing firm Transcom Worldwide. Overseeing the Asia Pacific region, U.S., Canada, and the U.K., he grew the business to 14,000+ employees over 9 years. Siva was awarded ‘Best Sales Person’ for the entire Kinnevik Group (parent company of Transcom Worldwide) in 2012.
Previously, Siva was the Vice President for Customer Experience at AIG Consumer Finance Group in Asia. He also held senior roles with Aspect Software as the Vice President for Business Development & Marketing (Asia Pacific & Middle-East), TeleTech International, a leading global provider of customer management and business process outsourcing solutions, Avaya Global Services Asia Pacific and Deloitte Consulting (Customer Relationship Management Practice).
In his previous roles, Siva has directed a wide variety of strategic call centre assignments for major companies as Regional Director for American Express Inc., Avis Inc., American Airlines, United Airlines & Pan American World Airways. Avis Australia was a winner of the Australian Quality Award in 1992, the highest accolade any company can win for providing end-to-end Quality Services to customers.
A rigorous finance professional with nearly two decades of investment diligence, sustainable business development, and stakeholder engagement, Isuru synthesizes people, process, and technology towards Ekta’s excellence.
Isuru launched Radiant Value Partners, a New York-based private investment fund, in 2015. In 2013 he co-founded ART Logistics, an innovative transportation logistics business in Sri Lanka. Previously, he oversaw nearly 40% of over $2 billion in investments at Equinox Partners.
Isuru has a B.A. (Comp Sci) cum laude from Amherst College, MA and the Fundamentals of Sustainability Accounting accreditation by Sustainability Accounting Standards Board. He is pursuing graduate study in sustainability and complex systems analysis at Harvard University Extension School.
KY Wong has broad international experience in a diverse range of corporate advisory and financial management roles, including treasury, corporate finance, mergers & acquisitions, strategic planning, corporate development, and insolvency.
During his 9-year career at SGX-listed Genting Singapore Limited, he was Assistant Vice President, Treasury, where he also covered corporate finance, in-house M&A, corporate planning, portfolio investments and investor relations.
He was also involved in corporate financial management and international business development activities in the Asia-Pacific region for Tanjong public limited company, an investment holding company formerly listed on the London and Kuala Lumpur Stock Exchanges. During that 7-year stint, he was based in Manila, New Delhi, and Kuala Lumpur.
In Australia, he held corporate finance and advisory roles with Tristar Corporate Advisors, Shaw Corporate Finance, and Claymore Capital, conducting equity capital market transactions, M&A, and strategic advisory assignments. He has also worked with KPMG Corporate Recovery and Arthur Andersen Corporate Recovery Services.
KY holds a Master of Applied Finance and Investment from the Financial Services Institute of Australasia (formerly Securities Institute of Australia) and a Bachelor of Economics (Honours) from the University of Queensland. He is a Fellow of the Financial Services Institute of Australasia and also a member of the Association of Corporate Treasurers (Singapore). Additionally, he is a member of the University of Queensland School of Economics Advisory Board and the Chair of the University of Queensland’s Alumni Ambassador Council for the School of Business, Economics and Law (Singapore).
Carmen is an admitted member of the Supreme Court of Australia with over 4 years legal experience in Australia. She began her legal career at the Victoria Legal Aid where she was involved in Judicial Review and litigation.
Carmen holds a Bachelor of Laws (LLB) degree from Deakin University in Australia, and Graduate Diploma in Legal Practice (GDLP) from Leo Cussen Centre for Law in Australia.
Denis has more than 5 decades of global banking, IT, and outsourcing experience. He is well-recognised for his contribution to the technology industry and as a leader and mentor.
As Chief Administrative Officer of Wells Fargo Enterprise Global Services in Manila, Philippines, he built a team of 4,000+ resources in 3 years, providing Customer Services, Business Services, Risk Services, Social Media, Marketing Support and Technology Delivery capabilities.
Previously, Denis was Chief Information Officer with the National Australia Bank (Melbourne), where he worked from 2008 to 2013. Denis was responsible for the bank’s data centre transformation, virtual contact centre, and the shift to consumption-based pricing model for technology and communications services.
Denis spent 38+ years with the Australia New Zealand Banking Group. He managed assignments in all facets of banking technology across most of the bank’s businesses. As the Chairman of ANZ’s offshore unit in India, he spent three years in Bangalore growing and managing the operation. He is a culturally agile person, who quickly integrates into new geographies, companies and diverse teams.
John has 30 years’ experience in investment banking, fund management, and law.
He established Tristar Corporate Advisors Pty Ltd providing corporate advice to a range of private and ASX listed companies. He was the founder and CEO of India Equities Fund Limited, which listed on the ASX in 2007. He also created Olympus Funds Management Pty Ltd to offer a range of investment opportunities in alternative markets.
John’s previous roles include a substantial period at Burdett Buckeridge Young Ltd (BBY), where he held positions of Head of Private Advisory and Head of Corporate Finance. He formed Alchemy Capital Pty Ltd jointly with BBY to promote corporate advisory and capital raising for small/mid cap clients.
He has had a life-long association with India, and a deep understanding of its political and corporate environment. He is a former President (Victoria) and Deputy Chairman of the Australia India Business Council.
He holds degrees in Commerce, Jurisprudence and Law.
With over four decades of global Finance & Investment Banking experience, Alex brings deep insight, dynamic leadership and the ability to re-engineer entities to create wealth. Alex was awarded the Most Distinguished Order of the British Empire (MBE) by Her Majesty the Queen of England for services to Investment Banking and was the youngest individual to receive this honor at the time. He was also honored with a Special Recognition Award at the “Business Today” – Top 30 Awards for 2018 recognizing his achievement in attracting foreign investments to Sri Lanka. He serves as chairman of Ben Holdings LLC, a conglomerate with various interests across Sri Lanka. He is Chairs UB Finance and National Asset Management, and is a Director of Associated Electrical Corporation and Real Investment Holdings. He previously served as Chairman of Union Bank (Colombo) for 9 years.